Supercycle Status - Incident history https://status.supercycle.com Supercycle Sun, 1 Mar 2026 20:34:11 +0000 Supercycle App is back up Type: Incident Affected Components: Supercycle App Mar 1, 20:34:12 GMT+0 - Investigating - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring. Mar 1, 20:37:55 GMT+0 - Resolved - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:34:12</var> GMT+0</small><br><strong>Investigating</strong> - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:37:55</var> GMT+0</small><br><strong>Resolved</strong> - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sun, 1 Mar 2026 20:34:11 +0000 https://status.supercycle.com/incident/cmm87k7pa001zxg0zr579wga2 https://status.supercycle.com/incident/cmm87k7pa001zxg0zr579wga2 Migration to cycle line item properties Type: Maintenance Duration: 15 minutes Affected Components: Supercycle App Feb 27, 09:00:00 GMT+0 - Identified - We are planning for a potential breaking change, we'll [migrate rental intents](https://docs.supercycle.com/developers/line-items/rental-intent-token) to [Cycle line item properties](https://docs.supercycle.com/developers/line-items/cycle-line-item-properties), this will lay the foundations for a pipeline of new functionality. This will only affect you if are using the line item properties on an order, relying on them for reporting or automation. If you are using these line item properties, please review the new documentation or reach out to support for assistance in switching over. Feb 27, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 27, 09:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a potential breaking change, we'll [migrate rental intents](https://docs.supercycle.com/developers/line-items/rental-intent-token) to [Cycle line item properties](https://docs.supercycle.com/developers/line-items/cycle-line-item-properties), this will lay the foundations for a pipeline of new functionality. This will only affect you if are using the line item properties on an order, relying on them for reporting or automation. If you are using these line item properties, please review the new documentation or reach out to support for assistance in switching over..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>09:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 27 Feb 2026 09:00:00 +0000 https://status.supercycle.com/maintenance/cmlw8at5p07ksk9spc6g4v6r2 https://status.supercycle.com/maintenance/cmlw8at5p07ksk9spc6g4v6r2 Supercycle App is under monitoring Type: Incident Duration: 25 minutes Affected Components: Supercycle App Feb 21, 05:49:59 GMT+0 - Resolved - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring. Feb 21, 05:49:03 GMT+0 - Investigating - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring. Feb 21, 06:10:00 GMT+0 - Monitoring - We are impacted by the Cloudflare outages, we’re working on mitigating these as best we can: <https://www.cloudflarestatus.com> Feb 21, 06:14:33 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 25 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>05:49:59</var> GMT+0</small><br><strong>Resolved</strong> - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>05:49:03</var> GMT+0</small><br><strong>Investigating</strong> - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>06:10:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are impacted by the Cloudflare outages, we’re working on mitigating these as best we can: <https://www.cloudflarestatus.com>.</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>06:14:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 21 Feb 2026 05:49:02 +0000 https://status.supercycle.com/incident/cmlvwf37h005x9em48m7j6xwb https://status.supercycle.com/incident/cmlvwf37h005x9em48m7j6xwb Supercycle App is down Type: Incident Affected Components: Supercycle App Feb 3, 16:41:32 GMT+0 - Investigating - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring. Feb 3, 16:42:15 GMT+0 - Resolved - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>16:41:32</var> GMT+0</small><br><strong>Investigating</strong> - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>16:42:15</var> GMT+0</small><br><strong>Resolved</strong> - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 3 Feb 2026 16:41:31 +0000 https://status.supercycle.com/incident/cml6tsurq003awr3iblgl8aws https://status.supercycle.com/incident/cml6tsurq003awr3iblgl8aws Supercycle App is down Type: Incident Affected Components: Supercycle App Feb 2, 14:09:04 GMT+0 - Investigating - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring. Feb 2, 14:19:08 GMT+0 - Resolved - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:09:04</var> GMT+0</small><br><strong>Investigating</strong> - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:19:08</var> GMT+0</small><br><strong>Resolved</strong> - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Mon, 2 Feb 2026 14:09:02 +0000 https://status.supercycle.com/incident/cml58wx6t00m7r28l28ng1qno https://status.supercycle.com/incident/cml58wx6t00m7r28l28ng1qno Supercycle App is down Type: Incident Affected Components: Supercycle App Jan 29, 22:02:48 GMT+0 - Investigating - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring. Jan 29, 22:03:39 GMT+0 - Resolved - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>22:02:48</var> GMT+0</small><br><strong>Investigating</strong> - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>22:03:39</var> GMT+0</small><br><strong>Resolved</strong> - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 29 Jan 2026 22:02:48 +0000 https://status.supercycle.com/incident/cml002rn9000ant2ikogzqdhv https://status.supercycle.com/incident/cml002rn9000ant2ikogzqdhv Supercycle App is down Type: Incident Affected Components: Supercycle App Jan 13, 21:27:36 GMT+0 - Investigating - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring. Jan 13, 21:29:31 GMT+0 - Resolved - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>21:27:36</var> GMT+0</small><br><strong>Investigating</strong> - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>21:29:31</var> GMT+0</small><br><strong>Resolved</strong> - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 13 Jan 2026 21:27:35 +0000 https://status.supercycle.com/incident/cmkd3rv22000t126dga20s940 https://status.supercycle.com/incident/cmkd3rv22000t126dga20s940 Migration of membership method to selling plans Type: Maintenance Duration: 15 minutes Affected Components: Supercycle App Oct 31, 11:30:00 GMT+0 - Identified - As part of improvements to the methods in Supercycle we be migrating the membership method to use Shopify selling plans instead of discounts. Oct 31, 11:30:01 GMT+0 - Identified - Maintenance is now in progress Oct 31, 11:45:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Identified</strong> - As part of improvements to the methods in Supercycle we be migrating the membership method to use Shopify selling plans instead of discounts. .</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>11:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>11:45:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 31 Oct 2025 11:30:00 +0000 https://status.supercycle.com/maintenance/cmheroo0v006yomv7fd6zspvx https://status.supercycle.com/maintenance/cmheroo0v006yomv7fd6zspvx Migration to PlanetScale Postgres Type: Maintenance Duration: 4 days and 20 minutes Affected Components: Supercycle API Sep 15, 15:20:08 GMT+0 - Completed - Migration has now been completed. Sep 11, 15:00:00 GMT+0 - Identified - Migration to a fully-managed, highly available database with PlanetScale. Type: Maintenance

Duration: 4 days and 20 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>15:20:08</var> GMT+0</small><br><strong>Completed</strong> - Migration has now been completed..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - Migration to a fully-managed, highly available database with PlanetScale..</p> ]]> Thu, 11 Sep 2025 15:00:00 +0000 https://status.supercycle.com/maintenance/cmffpt7z2006itwo6m1jnmot4 https://status.supercycle.com/maintenance/cmffpt7z2006itwo6m1jnmot4 Supercycle App is down Type: Incident Affected Components: Supercycle App Sep 11, 17:34:38 GMT+0 - Postmortem - To our merchants, Supercycle experienced outages over the last day or so that disrupted your operations. We know how much you depend on us to deliver stability, and downtime directly impacts your sales, your customers, and your reputation. For this, I want to offer a sincere and unreserved apology. ### What happened The root cause came down to how our database connection pool was configured relative to the workloads we were running. Webhooks can take 10–20 seconds to process. Under load, those long-lived connections were competing with standard web requests for the same limited pool of database connections. As the pool became saturated, incoming requests had to wait in line, which caused request latency to climb. This slowdown cascaded into our health check endpoints, which our cloud orchestration platform (Cloud66) uses to confirm pod health. Because those checks were occasionally delayed past their timeout threshold, Kubernetes interpreted the pods as unhealthy and restarted them. The result was a restart loop, not because the pods were fundamentally broken, but because the health checks were being starved of resources at the database layer. In hindsight, this is exactly the type of subtle performance tuning and monitoring that comes with managing your own database. A fully managed solution would have automatically handled connection pooling, isolation of long-lived queries, and scaling under load. ### What we’re doing next This incident occurred just before major upgrades we already had in our pipeline. We are accelerating those efforts and implementing additional safeguards to prevent recurrence: * **Status page:** We’ve launched [status.supercycle.com](https://status.supercycle.com) to provide real-time transparency on uptime, incidents, and planned maintenance. * **Server upgrades (multi-region HA):** In the coming days, we will migrate to a multi-region, high availability setup for our web servers. This will significantly reduce single points of failure and provide resilience against regional outages. * **Database migration (PlanetScale):** We are moving from a Supercycle-managed database to PlanetScale’s fully managed platform, the same team trusted by companies like Etsy and Intercom. This migration will be fully managed for zero-downtime and will dramatically improve scalability and resilience. * **Telemetry & monitoring:** We’re rolling out stronger observability and telemetry tooling, so we can detect anomalies faster and address them before they escalate. * **On-call & alerting:** A more robust alerting system and on-call policy are being formalised, ensuring rapid response and accountability in any future incident. * **Business continuity:** We’re implementing both a business continuity policy and a structured incident management framework to improve crisis response and communication. ### Balancing speed and stability Supercycle is scaling rapidly, and much of our energy has been on building and shipping. But this incident has made clear that we need to dedicate more headspace and discipline to stability. Growth demands not just speed, but reliability. Going forward, we are intentionally rebalancing so that stability is treated as a first-class priority alongside innovation. ### Our commitment The changes underway are more than short-term fixes. Multi-region high availability, PlanetScale’s managed database, and our strengthened monitoring and incident processes form a new foundation for long-term reliability. These steps will ensure we can support your businesses with the stability you deserve as we grow together. Thank you for your patience and for trusting us to be a critical part of your business. I don’t take that lightly, and I’m committed to making sure Supercycle is as reliable as you need it to be. Ryan Atkins CEO, Supercycle Sep 11, 09:03:01 GMT+0 - Investigating - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring. Sep 11, 09:24:29 GMT+0 - Resolved - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>17:34:38</var> GMT+0</small><br><strong>Postmortem</strong> - To our merchants, Supercycle experienced outages over the last day or so that disrupted your operations. We know how much you depend on us to deliver stability, and downtime directly impacts your sales, your customers, and your reputation. For this, I want to offer a sincere and unreserved apology. ### What happened The root cause came down to how our database connection pool was configured relative to the workloads we were running. Webhooks can take 10–20 seconds to process. Under load, those long-lived connections were competing with standard web requests for the same limited pool of database connections. As the pool became saturated, incoming requests had to wait in line, which caused request latency to climb. This slowdown cascaded into our health check endpoints, which our cloud orchestration platform (Cloud66) uses to confirm pod health. Because those checks were occasionally delayed past their timeout threshold, Kubernetes interpreted the pods as unhealthy and restarted them. The result was a restart loop, not because the pods were fundamentally broken, but because the health checks were being starved of resources at the database layer. In hindsight, this is exactly the type of subtle performance tuning and monitoring that comes with managing your own database. A fully managed solution would have automatically handled connection pooling, isolation of long-lived queries, and scaling under load. ### What we’re doing next This incident occurred just before major upgrades we already had in our pipeline. We are accelerating those efforts and implementing additional safeguards to prevent recurrence: * **Status page:** We’ve launched [status.supercycle.com](https://status.supercycle.com) to provide real-time transparency on uptime, incidents, and planned maintenance. * **Server upgrades (multi-region HA):** In the coming days, we will migrate to a multi-region, high availability setup for our web servers. This will significantly reduce single points of failure and provide resilience against regional outages. * **Database migration (PlanetScale):** We are moving from a Supercycle-managed database to PlanetScale’s fully managed platform, the same team trusted by companies like Etsy and Intercom. This migration will be fully managed for zero-downtime and will dramatically improve scalability and resilience. * **Telemetry & monitoring:** We’re rolling out stronger observability and telemetry tooling, so we can detect anomalies faster and address them before they escalate. * **On-call & alerting:** A more robust alerting system and on-call policy are being formalised, ensuring rapid response and accountability in any future incident. * **Business continuity:** We’re implementing both a business continuity policy and a structured incident management framework to improve crisis response and communication. ### Balancing speed and stability Supercycle is scaling rapidly, and much of our energy has been on building and shipping. But this incident has made clear that we need to dedicate more headspace and discipline to stability. Growth demands not just speed, but reliability. Going forward, we are intentionally rebalancing so that stability is treated as a first-class priority alongside innovation. ### Our commitment The changes underway are more than short-term fixes. Multi-region high availability, PlanetScale’s managed database, and our strengthened monitoring and incident processes form a new foundation for long-term reliability. These steps will ensure we can support your businesses with the stability you deserve as we grow together. Thank you for your patience and for trusting us to be a critical part of your business. I don’t take that lightly, and I’m committed to making sure Supercycle is as reliable as you need it to be. Ryan Atkins CEO, Supercycle.</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>09:03:01</var> GMT+0</small><br><strong>Investigating</strong> - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>09:24:29</var> GMT+0</small><br><strong>Resolved</strong> - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 11 Sep 2025 09:03:00 +0000 https://status.supercycle.com/incident/cmff6koak016k3uvjlnpkcy4n https://status.supercycle.com/incident/cmff6koak016k3uvjlnpkcy4n Supercycle App is down Type: Incident Affected Components: Supercycle App Sep 11, 08:21:06 GMT+0 - Investigating - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring. Sep 11, 08:22:53 GMT+0 - Resolved - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>08:21:06</var> GMT+0</small><br><strong>Investigating</strong> - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>08:22:53</var> GMT+0</small><br><strong>Resolved</strong> - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 11 Sep 2025 08:21:05 +0000 https://status.supercycle.com/incident/cmff52s2f00d7wgs1uf07zb6o https://status.supercycle.com/incident/cmff52s2f00d7wgs1uf07zb6o Supercycle App is down Type: Incident Affected Components: Supercycle App Sep 11, 04:58:05 GMT+0 - Investigating - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring. Sep 11, 05:29:40 GMT+0 - Resolved - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>04:58:05</var> GMT+0</small><br><strong>Investigating</strong> - Supercycle App is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>05:29:40</var> GMT+0</small><br><strong>Resolved</strong> - Supercycle App is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 11 Sep 2025 04:58:04 +0000 https://status.supercycle.com/incident/cmfextpa801483uvj0mav625p https://status.supercycle.com/incident/cmfextpa801483uvj0mav625p